Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Oliveira

Goldsboro,NC

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

27
27
years of professional experience

Work History

Restaurant Hostess

IHOP
Goldsboro, NC
01.2025 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Deli Attendant

Food Lion
Goldsboro, North Carolina
01.2020 - 12.2021
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Kept track of inventory levels for product reordering purposes.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Party Hall Owner

ESPAÇO VILLELA
BELO HORIZONTE, MINAS GERAIS
03.2014 - 12.2018
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created marketing campaigns to attract new customers.
  • Close contracts, receive payments, organize parties and events and help customers.

English Language Teacher and School Owner

American Garage Door Supply
Belo Horizonte, Minas Gerais
01.1998 - 10.2018
  • Sold courses.
  • Assisted costumers.
  • Wrote contracts.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Provided individual support to students facing difficulties with grasping the concepts of English language.
  • Organized group activities such as debates and presentations enhance communication skills among learners.

Education

Bachelor of Arts - Theater And Language Studies

UFMG Federal University of Minas Gerais
12-2007

Skills

  • Customer service
  • Sales promotion
  • Effective communication
  • Team collaboration
  • Inventory tracking
  • Attention to detail
  • Payment processing
  • Strong multitasking

Languages

English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional

Timeline

Restaurant Hostess

IHOP
01.2025 - Current

Deli Attendant

Food Lion
01.2020 - 12.2021

Party Hall Owner

ESPAÇO VILLELA
03.2014 - 12.2018

English Language Teacher and School Owner

American Garage Door Supply
01.1998 - 10.2018

Bachelor of Arts - Theater And Language Studies

UFMG Federal University of Minas Gerais

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Leticia Oliveira