LETICIA PERRY
El Campo,TX
Summary
Results-driven service professional with over 20 years of experience in service operations, compliance, and client support. Skilled in resolving complex inquiries and maintaining precise documentation while delivering reliable customer support. Committed to fostering collaboration among diverse customers and internal teams.
Overview
28
28
years of professional experience
Work History
Access Coordinator
STP/WECTEC
Wadsworth, TX
2025.10 - Current
- Coordinated access requests for project teams across various departments.
- Analyzed complex requirements for granting system access privileges in order to comply with industry standards.
- Implemented improvements to streamline access request workflows for efficiency.
Access Front Desk / FFD Outage Support
STP/WECTEC
Wadsworth, TX
2025.08 - 2025.10
- Verified identification and required documents.
- Completed data entry for badging and system updates.
- Scheduled testing appointments and supported employee needs.
Intern - Technician Instrument Control
STP Nuclear Operating Company
Wadsworth, TX
2025.06 - 2025.07
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Monitored equipment performance to ensure optimal functionality and safety standards.
- Assisted in troubleshooting equipment malfunctions to minimize disruption in operations.
Sr. Compliance Analyst
DIRECTV
Houston, TX
2020.11 - 2022.09
- Analyzed data to identify risk and compliance concerns.
- Worked with multiple departments to ensure policy adherence.
- Identified non-compliance trends and recommended improvements.
Integrity Operations Manager
AT&T / DIRECTV
Houston, TX
2018.05 - 2020.11
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed performance metrics to identify areas for operational enhancements and efficiency.
- Developed training materials for new hires to support onboarding and skill development.
Retention Sales Manager
AT&T
Houston, TX
2008.12 - 2020.05
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Conducted performance reviews to evaluate team effectiveness and skills.
- Led team to meet and exceed targets through effective training and support.
Sales Representative
Southwestern Bell Telephone
Houston, TX
1998.08 - 2008.12
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Addressed sensitive situations with professionalism, fostering trust and rapport with customers.
- Identified opportunities for cross-selling additional products and services.
Education
Associate of Applied Science - Nuclear Power Technologies
Wharton County Junior College
2025-05
High School Diploma -
El Campo High School
1995-05
Skills
- Customer Service and Support
- Policy and Compliance
- Bilingual: English & Spanish
- Customer retention
- Process improvement
- Conflict resolution
- Sales strategy
- Data analysis
- Effective communication
Languages
- English
- Spanish
Timeline
Access Coordinator
STP/WECTEC
2025.10 - Current
Access Front Desk / FFD Outage Support
STP/WECTEC
2025.08 - 2025.10
Intern - Technician Instrument Control
STP Nuclear Operating Company
2025.06 - 2025.07
Sr. Compliance Analyst
DIRECTV
2020.11 - 2022.09
Integrity Operations Manager
AT&T / DIRECTV
2018.05 - 2020.11
Retention Sales Manager
AT&T
2008.12 - 2020.05
Sales Representative
Southwestern Bell Telephone
1998.08 - 2008.12
Associate of Applied Science - Nuclear Power Technologies
Wharton County Junior College
High School Diploma -
El Campo High School