Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scarlett Kite

Rogersville,TN

Summary

I am writing to apply for a position at your company and would like to highlight my 21 years of professional experience, including my work as a Health Unit Coordinator (HUC).

I am confident and believe that my well-developed skills and proven strengths align seamlessly with the requirements of this role, making me a strong candidate.

Throughout my career, I have developed into an excellent communicator, capable of clearly and effectively conveying ideas and plans to colleagues. My ability to actively listen and provide meaningful feedback has been crucial in fostering collaborative environments.

Furthermore, my experience in the demanding environment of alerting and monitoring medical procedures has significantly enhanced my communication proficiency.

My position has also been instrumental in refining my decision-making skills. Regularly assessing patient data and monitoring critical vital signs has trained me to make rapid and informed judgments under pressure. I am adept at analyzing complex situations and confidently making sound decisions.

In addition, I have cultivated valuable leadership skills by overseeing and managing patient care communication and monitoring. I have been entrusted with making critical decisions and providing essential support and guidance to ensure optimal team performance.

My core strengths in communication, decision-making, and leadership are directly transferable and would be a significant asset to your team. As well as my current role for the past year, I have a fully functional home office already in place.

Thank you for your consideration, and I look forward to hearing from you.

Sincerely,

Scarlett Kite

Overview

16
16
years of professional experience
1
1
Certification

Work History

Access Coordinator

Cherokee Health Systems
Morristown, Tennessee
05.2024 - Current
  • Scheduled appointments for outpatients using the electronic health record system.
  • Verified insurance eligibility and ensured coverage of services to be provided.
  • Reviewed medical documents for accuracy prior to submission for billing purposes.
  • Greeted patients, verified patient identification and collected demographic information.
  • Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
  • Processed referrals from primary care physicians and other healthcare providers.
  • Collected payments for services rendered and processed credit card transactions accurately and efficiently.
  • Provided financial counseling services to patients regarding payment options.

Customer Service Representative

Bank of America
Johnson City, Tennessee
10.2023 - 04.2024
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Educated customers about different types of banking services available at the branch.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

CNA/Health Unit Coordinator

Morristown Hamblen Hospital
Morristown, TN
08.2020 - 10.2023
  • Trained in Claim Submissions.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Prepared new patient files by entering demographic information into a computer system.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Provided administrative support to nursing staff as needed.
  • Assisted with orienting new employees to departmental procedures.
  • Conducted quality assurance checks on all patient records for accuracy and completeness.
  • Coordinated communication between various departments within the facility regarding patient care needs.

CNA- Certified Nursing Assistant

Newport Health and Rehab
Newport, Tennessee
05.2018 - 04.2020
  • Reported changes in condition or behavior to supervisor and physician immediately upon observation.
  • Instructed patients on use of adaptive equipment for mobility purposes such as walkers, canes, wheelchairs.
  • Responded promptly to patient needs and requests for assistance. Administrated patients medication.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

CNA- Certified Nursing Assistant

Sevierville Health and Rehab
Sevierville, Tennessee
06.2017 - 10.2018
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Facilitated communication between patients, family members, and healthcare professionals.

CNA- Certified Nursing Assistant

Amedisys Hospice
Knoxville, Tennessee
05.2016 - 08.2017
  • Administered medications as prescribed by physicians while monitoring for side effects.
  • Assisted in end-of-life decision making processes with respect to patient wishes.
  • Responded promptly to emergency situations such as pain crisis or respiratory distress.
  • Educated patients and family members on disease process, medication administration, nutrition and symptom management.
  • Maintained accurate records of patient progress notes, treatments administered, medications given.
  • Coordinated referrals from hospitals or other facilities when needed during transition period into hospice program.
  • Provided physical, emotional, and spiritual support to patients and their families.

Administrative Assistant

The Village Allendale
Kingsport, Tennessee
08.2009 - 05.2016
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Education

GED -

Rutledge Highschool
Rutledge, TN
05-2000

Skills

  • Patient scheduling
  • Insurance verification
  • Medical documentation
  • Billing processes
  • Customer service
  • Technical support
  • Pet Grooming
  • Recruiting
  • Sales
  • Knowledgeable of Microsoft Outlook, Microsoft Excel, Microsoft Word
  • Outbound Calling
  • Outbound Sales
  • Customer Relationship Management
  • Communication skills
  • Time management
  • Data entry
  • Vital signs monitoring
  • Flexibility and adaptability
  • Dementia and Alzheimer's care
  • Compassionate caregiver
  • Effective communication
  • Appointment scheduling
  • Health insurance knowledge
  • Multitasking and organization
  • Healthcare systems navigation
  • Problem-solving
  • End-of-life care
  • Salesforce
  • Medication Administration
  • Attention to detail
  • Teamwork and collaboration
  • Direct patient care

Certification

  • Certified Nursing Assistant (CNA)
  • State Tested Nursing Assistant
  • CPR

Timeline

Access Coordinator

Cherokee Health Systems
05.2024 - Current

Customer Service Representative

Bank of America
10.2023 - 04.2024

CNA/Health Unit Coordinator

Morristown Hamblen Hospital
08.2020 - 10.2023

CNA- Certified Nursing Assistant

Newport Health and Rehab
05.2018 - 04.2020

CNA- Certified Nursing Assistant

Sevierville Health and Rehab
06.2017 - 10.2018

CNA- Certified Nursing Assistant

Amedisys Hospice
05.2016 - 08.2017

Administrative Assistant

The Village Allendale
08.2009 - 05.2016

GED -

Rutledge Highschool
Scarlett Kite