LETICIA REYES
Hawthorne,CA
Summary
Dynamic and dedicated professional with extensive experience as a Transit Bus Operator for the City of Glendale, excelling in accident reporting and customer relations. Proven ability to enhance service efficiency while ensuring safety through meticulous inspections and effective communication. Eager learner committed to delivering exceptional service and adapting to challenges.
Overview
8
8
years of professional experience
Work History
Transit Bus Operator
City of Glendale
Glendale, AZ
08.2023 - 02.2026
- Operated transit buses safely while adhering to traffic regulations and schedules.
- Assisted passengers with boarding, disembarking, and addressing inquiries to enhance customer service.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with operational standards.
- Monitored routes and adjusted driving patterns based on real-time traffic conditions for optimal efficiency.
- Maintained accurate records of passenger counts, fare collections, and incidents encountered during shifts.
- Collaborated with dispatchers to communicate delays or issues affecting service delivery promptly.
Cashier Team Lead
Carls Jr
Buckeye, AZ
06.2023 - 08.2023
- Managed cash handling and balanced registers at shift end for accuracy.
- Implemented process improvements to streamline checkout efficiency and reduce wait times.
- Monitored inventory levels and communicated needs to management for replenishment.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Mail Carrier
United States Postal Service, USPS
Baldwin Park, CA
07.2020 - 04.2022
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Managed daily delivery schedules, adapting to route changes and weather conditions.
- Utilized handheld scanners for tracking deliveries and confirming receipt accuracy.
- Maintained accurate records of deliveries and undeliverable items for processing.
Cashier
Del Taco
Upland, CA
08.2018 - 09.2019
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and complaints with professionalism and empathy.
Education
GED -
Bonnie Brae Adults School
Los Angeles, CASkills
- Accident reporting
- Defensive driving
- Vehicle inspection
- Customer relations skills
- Eager Learner
Timeline
Transit Bus Operator
City of Glendale
08.2023 - 02.2026
Cashier Team Lead
Carls Jr
06.2023 - 08.2023
Mail Carrier
United States Postal Service, USPS
07.2020 - 04.2022
Cashier
Del Taco
08.2018 - 09.2019
GED -
Bonnie Brae Adults School