Letisia Hernandez-Barnes
Lansing,MI
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and effective problem-solving skills. At Meijer Inc. & Aunt Millie's Bakery, excelled in teamwork and collaboration, significantly improving store visual appeal and financial accuracy. Specializes in cash handling and multi-tasking, adept at fostering repeat business and managing high-stress situations professionally.
Overview
34
34
years of professional experience
Work History
Sales Associate
Aunt Millies Bakery
07.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Meijer Inc.
02.1990 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma - General Studies
Lansing Eastern High School
Lansing, MI06.1984
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Cash Handling Accuracy
- Cash Register Operation
- Cash Handling
- Multi-tasking strength
Timeline
Sales Associate
Aunt Millies Bakery
07.2022 - 03.2024
Sales Associate
Meijer Inc.
02.1990 - 02.2021
High School Diploma - General Studies
Lansing Eastern High School