Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic

Letitia Johns

Richton Park,IL

Work Preference

Location Preference

Remote

Important To Me

Work-life balancePaid time offWork from home optionHealthcare benefitsCompany CultureCareer advancementFlexible work hours

Summary

Resourceful customer service professional demonstrating adaptability and dependability. Proven ability to accurately manage data and resolve customer issues efficiently. Eager to contribute to a positive work environment and enhance overall customer experience.

Overview

18
18
years of professional experience

Work History

Internet Customer Service

Cigna Healthcare
Bourbonnais, Illinois
06.2012 - 08.2026
  • Supported customer satisfaction by resolving issues with knowledgeable, friendly service.
  • Resolved customer inquiries and fulfilled requests to boost satisfaction.
  • Quickly recognized customer needs and responded with efficient support.
  • Executed daily responsibilities to streamline operational processes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with colleagues by providing support and guidance to enhance teamwork.

Compliance Specialist

Roadlink
Chicago , IL
06.2008 - 08.2008
  • Maintained database by entering and updating compliance information to ensure accuracy and accessibility.
  • Notified drivers of expiring compliance items to facilitate timely renewals and maintain regulatory adherence.
  • Issued approval codes to repair shops for truck inspections, ensuring compliance with safety standards.
  • Schedules drivers for their annual truck inspections
  • Approved and entered invoices to be paid
  • Provided support for processing new hire applications at the HR department.
  • Received opened and distributed all mail

Education

High School Diploma -

Dunbar Vocational High School
Chicago, IL
06-1980

Skills

  • Customer relationship management
  • Issue resolution
  • Database management
  • Data entry accuracy
  • Virtual communication
  • Effective communication
  • Problem solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Critical thinking

Timeline

Internet Customer Service

Cigna Healthcare
06.2012 - 08.2026

Compliance Specialist

Roadlink
06.2008 - 08.2008

High School Diploma -

Dunbar Vocational High School

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Letitia Johns