Letitia Thompson
New Hope,AL
Summary
Experienced restaurant manager with over 15 years of experience in the customer service industry. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Joe's Pizza LLC
Woodville, AL
09.2006 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
Bartlett High School
Bartlett, ILNo Degree - Accounting
Virginia College - Birmingham
Birmingham, ALSkills
- Labor and Overhead Cost Estimation
- Employee Performance Evaluations
- Staff Scheduling
- Investigating Complaints
- Safe Food Handling Practices
- Accounts Payable and Accounts Receivable
- Operations and Procedural Knowledge
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Manager
Joe's Pizza LLC
09.2006 - Current
High School Diploma -
Bartlett High School
No Degree - Accounting
Virginia College - Birmingham
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