Letrice Lucas
Emporia,VA
Summary
Compassionate Mental Health Technician with a proven track record at Bon Secours Memorial Regional Medical Center, skilled in de-escalation techniques and patient safety management. Successfully facilitated group therapy sessions, enhancing patient engagement and emotional support, while training new staff to uphold high standards of care in a therapeutic environment.
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Overview
31
31
years of professional experience
Work History
Mental Health Technician
Bon Secours Memorial Regional Medical Center
04.2015 - 08.2025
- Monitored patient behavior and provided emotional support to enhance mental well-being.
- Assisted in implementing treatment plans under supervision of mental health professionals.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care.
- Conducted safety checks and maintained a secure environment for patients and staff.
- Provided direct patient care, ensuring safety and comfort in a therapeutic environment.
- Facilitated group therapy sessions, promoting communication and engagement among participants.
- Trained new staff on protocols and patient care practices to ensure compliance with standards.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
- Supported patients in daily activities, promoting independence and skill-building.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Treated clients and families with respect and dignity.
Food Service Worker
Bon Secours Memorial Regional Medical Center
05.2014 - 04.2015
- Prepared and served meals in compliance with dietary guidelines and safety standards.
- Maintained cleanliness and organization of food service areas, ensuring a hygienic environment.
- Assisted in inventory management by tracking supplies and reporting shortages to supervisors.
- Collaborated with healthcare staff to accommodate patient dietary needs and preferences.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Ensured compliance with health and safety regulations during food handling.
- Collaborated with kitchen staff to streamline food production processes.
- Trained new employees on best practices for food safety and sanitation.
- Assisted in menu planning to accommodate dietary restrictions of patients.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Warehouse Worker
Bon Secours Memorial Regional Medical Center
09.2004 - 04.2015
- Monitored stock levels and reported discrepancies to management promptly.
- Operated forklifts and pallet jacks for efficient material handling and transport.
- Maintained accurate inventory records using warehouse management systems.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped train new employees in safe practices and warehouse procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
Food Service Worker
Bon Secours Memorial Regional Medical Center
07.2003 - 04.2004
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
PBX Operator
Bon Secours Memorial Regional Medical Center
08.2001 - 04.2004
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Directed calls to appropriate departments, ensuring timely communication across facility.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Food Service Worker
Greensville Memorial Hospital
10.1994 - 08.2001
- Managed food preparation and service in high-pressure medical environment.
- Coordinated inventory management to optimize supply levels and minimize waste.
- Implemented improvements to enhance efficiency in food service operations.
- Monitored equipment functionality, reporting issues promptly for maintenance actions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Set up and broke down food service lines quickly to maintain service flow.
Education
High School Diploma -
Greensville County High School
Emporia, VASkills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Patient safety management
- Substance abuse awareness
- Empathy development
- Family engagement
- Self-care promotion
- Anger management
- Anxiety management
- Depression support
- Grief counseling
- Borderline personality disorder interventions
Timeline
Mental Health Technician
Bon Secours Memorial Regional Medical Center
04.2015 - 08.2025
Food Service Worker
Bon Secours Memorial Regional Medical Center
05.2014 - 04.2015
Warehouse Worker
Bon Secours Memorial Regional Medical Center
09.2004 - 04.2015
Food Service Worker
Bon Secours Memorial Regional Medical Center
07.2003 - 04.2004
PBX Operator
Bon Secours Memorial Regional Medical Center
08.2001 - 04.2004
Food Service Worker
Greensville Memorial Hospital
10.1994 - 08.2001
High School Diploma -
Greensville County High School