Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Levi Cooper

Peralta

Summary

Dynamic customer service professional with experience at Walgreens Boots Alliance, excelling in relationship building de-escalation techniques and displaying empathy. Proven ability to manage high-volume inquiries while maintaining composure and delivering tailored solutions. Skilled in route management and effective communication, consistently enhancing client satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Cahier/Customer Service Representative

Walgreens Boots Alliance
08.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly utilizing unconditional empathy and descelation.
  • Remained calm and collected during high-volume business hours, responding to calls and helping many individuals at once.

Sandwich Artist

Subway
12.2022 - 05.2023
  • Greeted guests, promoted specials, and took orders.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Pizza Delivery Driver

Pizza Hut
05.2021 - 09.2022
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Education

Bachelor of Arts - MA: Psychology, MI: Human Services

University of New Mexico
Albuquerque
05-2025

High School Diploma -

Valencia High School
Los Lunas
05-2021

Skills

  • Route management
  • Multitasking and organization
  • Stress management
  • Relationship building
  • Building rapport
  • Cultural awareness
  • Client relations
  • Negotiation strategies
  • De-escalation techniques
  • Verbal and written communication
  • Professional telephone demeanor
  • Email management

Accomplishments

Scholarships -

  • Protect the Pack Incentive
  • Band Scholarship 4020
  • SFAO Dr. Dan Trigg Scholarship x2


Other Accomplishments -

Made the Deans list between Fall 2021 and Fall 2023


Overall UNM GPA 3.22

Timeline

Cahier/Customer Service Representative

Walgreens Boots Alliance
08.2023 - Current

Sandwich Artist

Subway
12.2022 - 05.2023

Pizza Delivery Driver

Pizza Hut
05.2021 - 09.2022

Bachelor of Arts - MA: Psychology, MI: Human Services

University of New Mexico

High School Diploma -

Valencia High School

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