- Music
- Gym Workouts
- Swimming
- Backpacking and Hiking
- Road Trips
- Running
- I enjoy helping others and giving back to the community
Levi Mallam
McKinney,TX
Summary
Detail-oriented professional with a background in engineering and customer service. Handles customer inquiries and transactions efficiently while applying strong problem-solving and organizational skills. Committed to enhancing customer satisfaction and contributing to team success. Extremely well at adapting to new situations and learning new skills. Keeps a positive and strong mindset through stressful situations or rush times. I have done all kind of jobs, worked with both my hands and my brain. I have received training for many different roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front End Supervisor
Tom Thumb Grocery
03.2025 - 07.2025
- Supervised front-end operations to ensure exceptional customer service and efficient checkout processes.
- Trained and mentored new staff on cash handling procedures and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels at front-end registers.
- Coordinated scheduling and staffing to maintain adequate coverage during peak hours.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Resolved customer complaints promptly, enhancing overall shopping experience and satisfaction ratings.
- Collaborated with management to develop training materials for ongoing employee development initiatives.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Handled opening and closing safe counting and balancing
- Did overall everything
Customer Service Representative
Tom Thumb Grocery
02.2025 - 07.2025
- Assisted customers with inquiries, ensuring accurate information and timely resolutions.
- Processed transactions efficiently, maintaining high levels of accuracy and customer satisfaction.
- Collaborated with team members to enhance service delivery and improve overall customer experience.
- Managed inventory levels, coordinating product restocking to meet customer demand effectively.
- Monitored front-end operations, ensuring compliance with safety and health regulations consistently.
- Trained new staff on company policies, procedures, and best practices in customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier Team Lead
Tom Thumb Grocery
01.2025 - 07.2025
- Supervised cashiers to ensure efficient transaction processing and customer satisfaction.
- Trained new team members on register operations and customer service protocols.
- Managed cash drawer reconciliation and resolved discrepancies promptly.
- Implemented best practices for checkout procedures, enhancing speed and accuracy.
- Monitored inventory levels at registers and coordinated with management for replenishment.
- Collaborated with store management to improve operational workflows and reduce wait times.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
Self Checkout Host
Tom Thumb Grocery
01.2025 - 07.2025
- Assisted customers with self-checkout processes, ensuring smooth transactions and addressing inquiries.
- Monitored checkout stations for operational efficiency, maintaining cleanliness and organization.
- Trained new staff members on self-checkout procedures and customer service best practices.
- Resolved technical issues with self-checkout machines, facilitating quick solutions for customers.
- Provided exceptional customer service, enhancing overall shopping experience through effective communication.
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Implemented loss prevention measures by identifying high-risk items in the self-check-out area and alerting security personnel when necessary.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Tom Thumb Grocery
09.2024 - 07.2025
- Assisted customers in locating products and provided information on promotions.
- Maintained cleanliness and organization of checkout area to ensure pleasant shopping experience.
- Handled cash, credit, and debit transactions, ensuring compliance with company policies.
- Collaborated with team members to improve checkout speed and customer satisfaction.
- Welcomed customers and helped determine their needs.
- Adapted quickly to changing store promotions and procedures to meet customer needs.
- Supported inventory management by restocking shelves during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Bachelor of Science - Engineering
Collin College
Frisco05-2029
High School Diploma -
Heritage High School
Frisco, TX05-2025
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Time management
- Listening skills
- Cash counting
- Cash handling
- Training and mentoring
- Flexibility
- High-stress situations
- Quick Learning
Certification
- Licensed Insurance Agent
Interests
Timeline
Front End Supervisor
Tom Thumb Grocery
03.2025 - 07.2025
Customer Service Representative
Tom Thumb Grocery
02.2025 - 07.2025
Cashier Team Lead
Tom Thumb Grocery
01.2025 - 07.2025
Self Checkout Host
Tom Thumb Grocery
01.2025 - 07.2025
Cashier
Tom Thumb Grocery
09.2024 - 07.2025
Bachelor of Science - Engineering
Collin College
High School Diploma -
Heritage High School