Levi Richards
Reno,NV
Summary
Results-driven Shift Lead at Burger King with a strong focus on customer satisfaction and team development. Successfully implemented process improvements that enhanced workflow efficiency during peak hours. Skilled in employee training and conflict resolution, fostering a motivated team environment while ensuring compliance with health regulations and optimizing inventory management.
Overview
3
3
years of professional experience
Work History
Shift Lead
Burger King
Reno, NV
05.2023 - Current
- Supervised team members to ensure efficient operations and adherence to company standards.
- Trained new employees on food safety protocols and customer service best practices.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints promptly, ensuring high satisfaction and repeat business.
- Conducted regular training sessions to develop staff skills and improve team performance.
- Managed daily shift operations, optimizing labor resources for maximum productivity.
- Ensured compliance with health regulations through routine inspections and corrective actions.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma -
Mc Queen High School
Reno NV06-2026
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Staff motivation
- Operations monitoring
- Operations management
- Inventory management
- Quality control
- Daily reporting
- Shift leadership
- Decision-making capacity
- Scheduling expertise
- Cash handling
- Problem-solving
- Team leadership
- Loss prevention
- Team collaboration and leadership
- Professional appearance
- Equipment troubleshooting
- Action planning
- Shift checklists
- Active listening
- Organizational skills
- Critical thinking
- Time management
- Multitasking Abilities
- Task prioritization
- Attention to detail
Timeline
Shift Lead
Burger King
05.2023 - Current
High School Diploma -
Mc Queen High School