Leviticus Musgrove
San Bernardino,CA
Summary
Dedicated and enthusiastic customer service professional with over ten years of sales ,hospitality, people management, leadership, and customer relations experience. Eager to provide exceptional customer service through active listening and problem solving. Flexible, quick learner and versatile. Enthusiastic about using my skills to be a team player, to support and make a positive impact.
Overview
16
16
years of professional experience
Work History
Realtor
Keller WilliamsC
Corona, CA
10.2021 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Operations Coordinator
Apple One
San Bernardino, CA
12.2019 - 04.2020
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Provided direction and guidance to internal teams in order to achieve targets.
- Processed payroll for fifty to one hundred associates
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Mortgage Consultant
Wells Fargo
San Bernardino, CA
10.2017 - 12.2019
- Coordinated with other departments, such as processing and closing teams, to streamline workflow and increase overall efficiency.
- Conducted thorough research to identify potential risks or issues related to approving loans, mitigating losses for the organization.
- Organized informational seminars on mortgages for both prospective buyers as well as real estate professionals which resulted in higher referral rates.
- Increased overall efficiency by implementing new technologies and software tools into daily tasks.
- Mentored junior mortgage consultants, sharing expertise in loan products and customer service best practices to foster a strong team environment.
Support Specialist Supervisor/ Intimates Manager
Victoria Secret
San Bernardino, CA
10.2008 - 10.2017
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Reviewed internal documentation regularly to ensure accuracy, relevance, and ease of use for both customers and support staff members alike.
- Improved first contact resolution rates through targeted coaching and feedback sessions for support staff members.
- Managed high-priority cases with professionalism and diligence, resolving critical incidents quickly and effectively.
Education
Associate of Arts - Communications
Cal State San Bernardino
San Bernardino, CA05.2005
High School Diploma -
Aquinas High School
Highland, CA06.2003
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Ability to work independently
- Property Marketing
- Schedule Coordination
- Strong decision making
- Judgement skills
Timeline
Realtor
Keller WilliamsC
10.2021 - Current
Operations Coordinator
Apple One
12.2019 - 04.2020
Mortgage Consultant
Wells Fargo
10.2017 - 12.2019
Support Specialist Supervisor/ Intimates Manager
Victoria Secret
10.2008 - 10.2017
Associate of Arts - Communications
Cal State San Bernardino
High School Diploma -
Aquinas High School