Summary
Overview
Work History
Education
Skills
Timeline
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Lewis Ka Lok Chan

San Leandro,CA

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

12
12
years of professional experience

Work History

Bar Manager

R&g Lounge
04.2022 - Current


  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • (Professional Working Flair) Juggling Bottles
  • Extremly Strong social skills.

Marketing Director

Neo Autoworks
05.2017 - Current

Mercedes Sales Professional

Autobahn Motors Mercedes Benz
07.2021 - 05.2022
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Implemented effective networking strategies and elevated new business opportunities.
  • Average 18 cars a month
  • Overcome customers objections with the insane markups

Bar Manager

Lion's Den Night Club
02.2021 - 07.2021

BMW Sales Person

BMW Of San Francisco
09.2018 - 06.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • BMW support
  • Racing Background
  • Test Drive and Sales

BMW Genius

BMW Of San Francisco
08.2017 - 04.2018
  • Cleaned and sanitized work areas, utensils and equipment.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • BMW customer support
  • Test drive the vehicles with the customers
  • BMW tech support

Lead Bartender

The Grand Night Club
02.2011 - 10.2017

Lighting fast bar skills,Juggling bottles while working,serving customers. $8000 profits for the company in 3.5 hours by myself.

Bar Manager

Milo Lounge SF
01.2011 - 10.2015

Education

No Degree - Restaurant Management

Cal State University
Oakland, CA
07.2014

Skills

  • Front of House Management
  • Staff Training
  • Proficiency in Mixology
  • Extremely strong customer service skills
  • I spoke English,Chinese,Cantonese,Mandarin,Shanghainese and Japanese,read and write (I'm originally from British Hong Kong)
  • Automobile Racing background(NASA NorCal,SpeedSF,NCRC)
  • Juggling (Featuring US drama "The real world episode 6 as a bartender)
  • Magic Tricks (Professional EX close up and stage Magician)
  • Social media platform (179k followers so far,as a private car account,youtube channel etc)

Timeline

Bar Manager

R&g Lounge
04.2022 - Current

Mercedes Sales Professional

Autobahn Motors Mercedes Benz
07.2021 - 05.2022

Bar Manager

Lion's Den Night Club
02.2021 - 07.2021

BMW Sales Person

BMW Of San Francisco
09.2018 - 06.2020

BMW Genius

BMW Of San Francisco
08.2017 - 04.2018

Marketing Director

Neo Autoworks
05.2017 - Current

Lead Bartender

The Grand Night Club
02.2011 - 10.2017

Bar Manager

Milo Lounge SF
01.2011 - 10.2015

No Degree - Restaurant Management

Cal State University
Lewis Ka Lok Chan