Lewis Gold
Guerneville,CA
Summary
General Store Manager with extensive experience in operational management and client relations at Occidental Hardware. Achieved significant improvements in customer satisfaction through exceptional service and strong team leadership. Expertise in inventory optimization and merchandising techniques, resulting in increased profitability and enhanced customer experiences.
Overview
23
23
years of professional experience
Work History
General Store Manager
Occidental Hardware
03.2014 - Current
- Fostered positive work environment by promoting open communication and teamwork among coworkers.
- Optimized store layout to enhance customer flow and increase revenue from merchandise displays.
- Resolved customer complaints promptly while adhering to company policies.
- Provided excellent customer service that promoted membership loyalty and improved satisfaction rates.
- Analyzed sales data to identify trends, adjusting inventory and purchasing to maximize profitability.
- Supervised and trained employees to decrease process lags and enhance productivity.
- Cultivated vendor relationships, negotiating favorable terms on product selection and delivery schedules.
Office Manager
Glass Beetle Tattoo
03.2006 - 09.2012
- Provided outstanding customer service while handling client inquiries and concerns over phone and in person.
- Oversaw inventory management by executing orders, requisitions, stocking, and receiving shipments.
- Collaborated with building management to address facility maintenance requests efficiently.
- Ensured streamlined operations by managing scheduling for all employees and clients, reducing potential conflicts.
Assistant Manager
FYE
06.2002 - 12.2006
- Ensured cleanliness, safety, and organization of store environment to elevate customer satisfaction.
- Managed daily cash reconciliations, achieving accurate financial reporting and minimizing errors.
Education
High School Diploma -
El Molino High School
Forestville, CASkills
- Leadership and team motivation
- Operational management
- Client relations
- Inventory management
- Project execution
- Merchandising techniques
Timeline
General Store Manager
Occidental Hardware
03.2014 - Current
Office Manager
Glass Beetle Tattoo
03.2006 - 09.2012
Assistant Manager
FYE
06.2002 - 12.2006
High School Diploma -
El Molino High School
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