Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Pham

Omaha,NE

Summary

Enthusiastic cosmetology student with hands-on salon experience. Strengths lie in hair styling/cutting, coloring/blonding, and customer service skills. Known for creativity and passion for beauty industry trends. Committed to making positive impact on clients through personalized care and professional advice.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Restaurant Supervisor

Red Lobster
Omaha, NE
03.2023 - 07.2024
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved customer complaints in a professional manner.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided direction and guidance on daily operations of the restaurant, including customer service, food preparation, and cash handling.

Appointment Scheduler

Gastroenterology Specialties
Lincoln, NE
10.2021 - 02.2023
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Processed patient referrals to specialists, coordinating appointments and information transfer.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Managed waiting lists for appointments, ensuring urgent cases were prioritized.
  • Updated patient records with appointment and billing information promptly.
  • Prevented double bookings and set aside appropriate time in between appointments.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled and confirmed patient appointments and consultations.
  • Ensured that all necessary documents were completed correctly prior to patient's appointment date.
  • Supported telehealth service scheduling, expanding access to medical consultations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Bartender

Texas Roadhouse
Lincoln, NE
08.2020 - 01.2022
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Developed good working relationships with fellow employees through effective communication.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Greeted frequent visitors by name and explained new promotions.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Direct Support Professional

Integrated Life Choices
Lincoln, NE
02.2018 - 06.2019
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported clients to doctor's appointments and errands.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Assisted clients with maintaining good personal hygiene.
  • Used approved crisis intervention techniques in emergency situations.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

Education

High School Diploma -

Lincoln Southeast High School
Nebraska
05-2017

Some College (No Degree) - Cosmetology

Capitol Beauty School
Omaha, NE

Skills

  • Customer service
  • Team building
  • Employee training
  • Conflict resolution
  • Cash handling
  • Inventory management
  • Communication skills
  • Attention to detail
  • Sales strategies
  • Effective communication
  • Patient advocacy
  • Goal setting

Certification

Keratin Treatment

Babe Hair Extensions

Surface

Timeline

Certified Restaurant Supervisor

Red Lobster
03.2023 - 07.2024

Appointment Scheduler

Gastroenterology Specialties
10.2021 - 02.2023

Bartender

Texas Roadhouse
08.2020 - 01.2022

Direct Support Professional

Integrated Life Choices
02.2018 - 06.2019

High School Diploma -

Lincoln Southeast High School

Some College (No Degree) - Cosmetology

Capitol Beauty School

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Alexandra Pham