Alexandria Mastin
Fountain Valley,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Bike2thebeat. Proven ability to enhance guest relations and optimize operations through effective time management and cash handling. Recognized for training staff and implementing efficient procedures, ensuring a welcoming environment and high satisfaction levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bike2thebeat
Huntington Beach, CA
05.2025 - Current
- Managed front desk operations, providing exceptional customer service to all visitors.
- Scheduled appointments and coordinated meetings to optimize office efficiency.
- Assisted in resolving client issues promptly to enhance satisfaction levels.
- Developed and implemented efficient check-in procedures for incoming clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier / Supervisor
Brusters Real Ice Cream
Huntington Beach, CA
07.2024 - 01.2026
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Maintained inventory levels, coordinating with staff to ensure product availability during peak hours.
- Implemented cash handling procedures to reduce discrepancies and improve financial reporting accuracy.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
Hostess
Meridian Cafe
Puyallup, WA
08.2023 - 03.2024
- Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
- Managed reservation system, optimizing seating arrangements for maximum capacity and flow.
- Collaborated with servers to communicate guest needs and enhance overall dining experience.
- Maintained cleanliness of entrance area, contributing to welcoming atmosphere for patrons.
- Monitored wait times, providing updates to guests to manage expectations effectively.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Cashier
Rolling Creamery
Fountain Valley, CA
09.2021 - 01.2022
- Processed customer transactions efficiently, ensuring accuracy and speed at point of sale.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Handled cash register operations, including balancing drawers at end of shifts.
Education
High School Diploma -
Rogers High School
Puyallup, WA06.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Team collaboration
- Guest relations
Certification
• CPR/AED
• Food Handlers
Timeline
Front Desk Receptionist
Bike2thebeat
05.2025 - Current
Cashier / Supervisor
Brusters Real Ice Cream
07.2024 - 01.2026
Hostess
Meridian Cafe
08.2023 - 03.2024
Cashier
Rolling Creamery
09.2021 - 01.2022
High School Diploma -
Rogers High School