Lexi Wright
General Manager
Phoenix,AZ
Summary
Customer-oriented General Manager with 3 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Jersey Mike's Subs
Tempe, AZ
10.2016 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Identified trends in customer marketplaces to develop valuable solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Designed modern employee recognition program which boosted productivity and improved morale.
Customer Service Manager
Guckenheimer Enterprises
Gilbert, AZ
03.2018 - 03.2019
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Production Worker
Rigid Industries
Gilbert, AZ
01.2015 - 10.2016
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Resolved issues quickly to maintain productivity goals.
- Assembled products according to changing daily work orders and specific customer needs.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
Education
High School Diploma -
Horizon Honors Charter School
Phoenix, AZ 07.2009 - 05.2013
Skills
Performance improvement
Timeline
Customer Service Manager
Guckenheimer Enterprises
03.2018 - 03.2019
General Manager
Jersey Mike's Subs
10.2016 - Current
Production Worker
Rigid Industries
01.2015 - 10.2016
High School Diploma -
Horizon Honors Charter School
07.2009 - 05.2013
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