Alexandra Folkerts
Norman,OK
Summary
Seasoned Experience Manager with background in managing customer experience, leading teams and executing strategic initiatives. Known for strong talent development skills, ability to streamline processes and drive operational efficiency. Demonstrated success in influencing positive customer experiences and fostering team collaboration. Committed to enhancing overall business performance.
Overview
7
7
years of professional experience
Work History
Experience Manager
Best Buy
Oklahoma City, OK
08.2023 - Current
- Developed and implemented talent development strategies that strengthened employee capabilities, supported career growth, and aligned workforce development with organization objectives.
- Managed store performance to achieve sales growth, operational excellence, and improve customer satisfaction.
- Reviewed employee performance, providing feedback and coaching to enhance individual contributions.
Assistant Store Manager-Sales
Best Buy
Oklahoma City, Oklahoma
09.2022 - 08.2023
- Coached associates to enhance customer engagement, product knowledge, and adherence to Best Buy service standards.
- Managed daily store operations, ensuring high-quality customer service, effective inventory management, and optimal staff scheduling.
- Regularly viewed monthly sales and performance reports to support operational planning and strategic decision-making.
Retail Supervisor
Best Buy
Tulsa, OK
07.2021 - 09.2022
- Supervised the sales floor team and supported daily customer service.
- Supervised sales floor team and supported daily customer service.
- Scheduled associate coverage and adjusted staffing for sales floor traffic.
AT&T Certified Advisor
Bestbuy
Tulsa, OK
06.2021 - 07.2021
- Enhanced customer satisfaction by providing knowledgeable solutions and delivering quick results for diverse needs.
- Capitalized on upselling opportunities to consistently exceed goals.
- Engaged clients through open-ended questions to clarify product and service requirements.
- Prioritized and organized tasks to achieve results efficiently.
Computing Sales Advisor
Best Buy
Tulsa, OK
06.2019 - 07.2021
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Developed relationships with customers to increase customer base and enhance retention efforts.
- Addressed requests and concerns with knowledgeable, approachable service to ensure customer satisfaction.
- Demonstrated professional expertise and resourcefulness to build trust among clients, vendors, and industry professionals.
Education
High School Diploma -
Union High School
Tulsa, OKSkills
- Talent development
- Performance management
- Operational planning
- Decision making
- Strategic thinking
- Conflict resolution
- Effective communication
Timeline
Experience Manager
Best Buy
08.2023 - Current
Assistant Store Manager-Sales
Best Buy
09.2022 - 08.2023
Retail Supervisor
Best Buy
07.2021 - 09.2022
AT&T Certified Advisor
Bestbuy
06.2021 - 07.2021
Computing Sales Advisor
Best Buy
06.2019 - 07.2021
High School Diploma -
Union High School