Timm Larson
Ames,IA
Summary
Results-driven manager with experience in customer service, training development, and sales floor operations. Developed workshops, coached team members, and resolved customer concerns using store policies and tools. Focused on stronger service, better team performance, and smoother daily operations.
Overview
2
2
years of professional experience
Work History
Experience Manager
Best Buy
Ames, Iowa
11.2024 - Current
- Guided team communication during busy sales periods and special events.
- Developed training materials and conducted workshops to enhance new employee understanding of customer service best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer concerns using Best Buy service policies and store tools.
- Identified and implemented process improvements based on data analysis insights to optimize operations.
- Facilitated skill development for junior team members to enhance performance. and managed employee relationships.
- Collaborated with sales team members to enhance skills and support overall team growth.
Education
High School Diploma -
Westby High School
Westby, WI05.1995
Some College (No Degree) - Accounting and Finance
Western Wisconsin Technical College
La Crosse, WISkills
- Customer service
- Training development
- Employee coaching
- Team leadership
- Customer experience strategy
- Process improvement
- Data analysis
- Operational efficiency
- Service policy compliance
- Workforce management
- Conflict resolution
- Talent development
- Effective communication
Affiliations
- Volunteer-Meals from the Heartland-Des Moines, IA
- Biking and Hiking
- Family time
Timeline
Experience Manager
Best Buy
11.2024 - Current
High School Diploma -
Westby High School
Some College (No Degree) - Accounting and Finance
Western Wisconsin Technical College