Lexie Santana
Manhattan,KS
Summary
Dynamic sales associate with proven expertise at Burlington Coat Factory, excelling in customer service and visual merchandising. Skilled in developing effective sales strategies and maintaining inventory, I foster team collaboration and resolve issues efficiently. Known for reliability and a commitment to enhancing the customer experience, I consistently drive sales growth.
Overview
2
2
years of professional experience
Work History
Sales Associate
Burlington Coat Factory Department Store
Manhattan, KS
11.2024 - Current
- Handled customer complaints in a professional manner.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed credit card transactions quickly and securely.
Crew Member
Dairy Queen Grill & Chill
Manhattan , KS
08.2023 - 02.2024
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Adhered to health department regulations regarding food handling procedures.
- Restocked kitchen supplies including food products and utensils.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and equipment, swept and refilled stock.
- Upheld high standards of productivity and quality in operations.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
High School Diploma -
Manhattan High School
Manhattan, KS05-2024
Skills
- Customer service
- Visual merchandising
- Sales strategies
- Inventory management
- Team building
- Cash handling
- Problem solving
- Reliable and punctual
Affiliations
- Drawing/ Painting
- Camping/ Hiking
- Spending quality time with family
- Love music
Languages
Spanish
Limited
Hawaiian
Limited
English
Full Professional
Accomplishments
- Honors Society- MHS
- Junior Olympics- Honolulu, HI
Timeline
Sales Associate
Burlington Coat Factory Department Store
11.2024 - Current
Crew Member
Dairy Queen Grill & Chill
08.2023 - 02.2024
High School Diploma -
Manhattan High School
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