Lexie Wertz

• Managed daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored staff on customer service excellence and operational efficiency.
• Implemented promotional strategies to increase sales and enhance customer engagement.
• Oversaw inventory management, utilizing point-of-sale systems for accurate tracking.
• Analyzed sales data to optimize product placement and improve merchandising standards.
• Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
• Collaborated with upper management to develop action plans for operational improvements.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Improved store layout for better customer flow and product visibility, leading to an increase in average purchase size.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Developed promotional displays and marketing campaigns to increase customer engagement and drive sales.
• Resolved customer inquiries and complaints efficiently, improving overall satisfaction levels.
• Conducted regular audits of store processes, identifying areas for improvement and implementing solutions.
• Coordinated with upper management on strategic initiatives to enhance operational efficiency and profitability.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.

• Trained new team members on operational procedures and customer interaction techniques.
• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.
• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Used proper techniques to prepare food and ingredients.
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
• Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
• Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• Trained new staff on customer service protocols and efficient shopping techniques.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

• Delivered exceptional customer service in high-volume dining environment.
• Managed food orders efficiently, ensuring accuracy and timely delivery.
• Trained new staff on service protocols and best practices.
• Maintained cleanliness of dining area by organizing tables and chairs.
• Collaborated with kitchen staff to streamline order processes and enhance service flow.
• Promoted a positive work atmosphere through effective communication with fellow team members and management staff.
• Utilized strong interpersonal skills in handling diverse clientele from various age groups, cultural backgrounds, and dietary preferences.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Processed customer transactions efficiently using point-of-sale system.
• Handled cash and credit payments, ensuring accurate change delivery.
• Assisted customers with product inquiries, enhancing service quality and satisfaction.
• Maintained cleanliness and organization of checkout area for optimal customer experience.
• Trained new cashiers on register operations and customer service protocols.

During this position I was completing work study while going to school at Mount Aloysius.

I worked in the bookstore to assist other students obtain books needed for certain classes, and purchase Mount Aloysius merchandise to wear on campus.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

• Dean's List 2021-2022