Lexis Burch
Eastman,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Direct TV
09.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Forklift Operator
Mondi Bags
05.2022 - 08.2023
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Minimized product damage through careful maneuvering and transporting of fragile items.
Crew Member
McDonald's
01.2022 - 05.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Forklift Operator
Amazon
01.2021 - 04.2021
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Education
High School Diploma -
Dodge County High School
Eastman, GA05.2016
Skills
- Account Updating
- Information Security
- Complaint Resolution
- Paperwork Processing
- Data Entry
- Product Knowledge
Timeline
Direct Support Professional
Direct TV
09.2023 - 12.2023
Forklift Operator
Mondi Bags
05.2022 - 08.2023
Crew Member
McDonald's
01.2022 - 05.2022
Forklift Operator
Amazon
01.2021 - 04.2021
High School Diploma -
Dodge County High School
Similar Profiles
Deshawn JonesDeshawn Jones
Project Manager at Direct TVProject Manager at Direct TV
Angelina Babineaux-BreauxAngelina Babineaux-Breaux
Premier Service Consultant WFH/VIP Services Manager at Direct TVPremier Service Consultant WFH/VIP Services Manager at Direct TV
Milasia BowserMilasia Bowser
Technical Support Representative at Direct TVTechnical Support Representative at Direct TV