Lexis Jordan

• Handle 20-40 guest orders each shift while delivering prompt, courteous service in a fast-paced restaurant.
• Build positive guest relationships through clear communication, patience, and responsive problem-solving.
• Follow company policies and state alcohol regulations while maintaining safe, professional service standards.
• Coordinate with managers and coworkers to keep daily operations running smoothly during busy service periods.
• Support efficient table flow by staying organized, adapting quickly, and balancing multiple guest needs.
• Deliver a consistent guest experience through professional communication and reliable attention to service details.

• Support employee questions with clear, professional communication while maintaining confidentiality across routine HR matters.
• Assist with candidate screening and interview scheduling to keep hiring activity moving smoothly.
• Maintain accurate employee files and update records promptly to support compliant HR administration.
• Prepare onboarding materials and new-hire packets for upcoming starts and orientation sessions.

• Managed 5-7 front-of-house shifts weekly while supporting management with workflow and service standards.
• Coordinated seating, reservations, staffing flow, and guest communication in a high-volume environment serving hundreds of guests daily.
• Trained and mentored new employees on company policies, customer service expectations, and operational procedures.
• Resolved customer concerns professionally while protecting guest satisfaction and maintaining positive relationships.
• Maintained accurate records, handled cash transactions, and followed company policies and procedures consistently.
• Supported daily front-of-house operations to keep service efficient and guest-facing teams aligned.
• Coordinated communication between staff and management to address service issues quickly during peak periods.

• Managed Google Ads campaigns and monitored analytics to improve campaign performance.
• Organized client records, project information, and marketing materials with accuracy and attention to detail.
• Communicated professionally with clients by phone and email regarding projects and campaign updates.
• Collaborated with team members to coordinate marketing initiatives and meet project deadlines.
• Supported marketing materials preparation and project tracking to keep deliverables organized across campaigns.

Minor in English