Competent Accounts Receivable Specialist bringing 10 + years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Hi, I’m
Lexus Smith
Lynwood,IL
Summary
Overview
12
years of professional experience
Work History
University Of Chicago Ingalls Memorial
Medicare Patient Financial Services Representative
02.2020 - Current
Job overview
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Verified insurance of patients to determine eligibility.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
University of Chicago, Medix Talent Agency
Patient Accounts Specialist
11.2018 - 01.2020
Job overview
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Researched billing errors and discrepancies to initiate corrective action.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Presence Healthcare
Insurance Verification Specialist
01.2017 - 10.2018
Job overview
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
PLS Financial Services
Customer Experience Manager
10.2011 - 12.2017
Job overview
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
Illinois Community College
GED
University Overview
Skills
- Trace Delinquent Customers
- Overdue Balance Detection
- Correspondence Sorting and Filing
- Demographics Information
- EMR Systems
- Issue Research
- Trainer Mentoring
- Balancing Daily Deposits
- Diagnostic Codes
- Bill Processing
- Medical Terminology
- Verbal and Written Communication
Availability
See my work availability
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Available
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Medicare Patient Financial Services Representative
University Of Chicago Ingalls Memorial
02.2020 - Current
Patient Accounts Specialist
University of Chicago, Medix Talent Agency
11.2018 - 01.2020
Insurance Verification Specialist
Presence Healthcare
01.2017 - 10.2018
Customer Experience Manager
PLS Financial Services
10.2011 - 12.2017
Illinois Community College
GED
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