LEXY SWINDELL
Dutch Bros Co.
San Antonio,TX
1
Certification
6
years of professional experience
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Work History
Shift Lead
1 Year 7 Months- Lead daily shift operations in a fast paced environment
- Supervise and support team members to maintain productivity and morale
- Train new employees on procedures and customer service standards
- Manage inventory and ensure product availability
- Oversee cash handling and accurate reporting
- Resolve customer concerns to maintain satisfaction
- Manage inventory levels, ensuring optimal stock availability and minimal waste.
- Complete store opening and closing procedures and balanced tills
Clinical Concierge Receptionist
1 Year- Oversaw front desk operations in fast-paced urgent care environment to ensure seamless patient experience
- Verified insurance and patient records with strong attention to accuracy and compliance
- Coordinated patient intake processes to enhance workflow efficiency and reduce wait times
- Managed high-volume calls, messages, and documentation to maintain effective communication and support clinical staff
- Supported clinical staff and ensured smooth patient communication
Shift Lead
1 Year- Coordinated staff schedules to enhance workflow efficiency
- Trained and mentored new team members to ensure effective integration
- Managed inventory systems to minimize shortages and maintain stock levels
- Improved customer experience through problem resolution
- Maintained accurate cash handling procedures
Barista
1 Year- Provided excellent customer service in fast-paced environment
- Prepared beverages quickly and accurately
- Ensured cleanliness and adhered to safety standards
Education
Associate in Allied Health - Health Science
Skills
Operations monitoring
Inventory management
Employee training
Workflow optimization
Team leadership
Operations management
Certification
- EMT/NREMT Certification (2025)
- BLS Provider – Basic Life Support (2025)
- AHA CPR Card (2025)
Timeline
Shift Lead
Dutch Bros Co.
01.2025 - CurrentRead More
Clinical Concierge Receptionist
Indigo Urgent Care
01.2024 - 01.2025Read More
Shift Lead
Dutch Bros Co.
01.2023 - 01.2024Read More
Barista
Dutch Bros Co.
01.2021 - 01.2022Read More
Tacoma Community College
Associate in Allied Health from Health Science
Read More