Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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LEYDI MARTINEZ

Grand Rapids

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Technician

Butterball Farms, Inc
07.2020 - Current
  • Troubleshot technical issues with printers, networks, operating systems, and applications
  • Provided technical support to end users regarding installation of hardware and software components
  • Troubleshot and configured personal computer hardware, software applications and peripherals
  • Monitored and responded quickly to requests submitted to the help desk
  • Created detailed documentation of all IT procedures used in the organization
  • Worked with coworkers to complete tasks

Education

Bachelor of Science (B.S.) - Business Candidate

Cornerstone University
Grand Rapids, MI
05.2027

Associate in Science (A.S.) - Computer Programming

Grand Rapids Community College
Grand Rapids, MI
08.2024

Skills

  • Technical support
  • Hardware installation
  • IT documentation
  • Desktop technical support
  • Remote support
  • Mobile device management
  • Network troubleshooting
  • Software installation
  • Help desk operations
  • Network maintenance
  • IT asset management
  • Network security

Certification

  • Project Management Certification - Frontline Training Solutions
  • Sage X3 Admin Certification - Sage University

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

IT Technician

Butterball Farms, Inc
07.2020 - Current

Associate in Science (A.S.) - Computer Programming

Grand Rapids Community College

Bachelor of Science (B.S.) - Business Candidate

Cornerstone University

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LEYDI MARTINEZ