Leydi Polo
POWDER SPRINGS
Summary
Looking forward to serving the Spanish speaking community whenever possible. It is my goal to help them interpret the English language and whatever they may need help understanding on certain important topics. Whether it be in customer service or other areas.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Everise
Powder Springs, GA
04.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Answered constant flow of customer calls with minimal wait times.
- Processed orders efficiently, ensuring high customer satisfaction levels.
- Collaborated with team members to streamline workflows and improve response times.
- Handled escalated complaints professionally, maintaining positive customer relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Publix Grocery Store
Powder Springs, GA
03.2025 - Current
- Processed customer transactions accurately and efficiently using POS systems.
- Managed cash drawer, ensuring balanced transactions at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Collaborated with team members to improve checkout efficiency and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Bay Breeze Of Atlanta Inc
Mableton, GA
04.2015 - 03.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ05-2007
Skills
- Bilingual (Spanish)
- Customer Service
- Payment processing
- Inbound call management
- Appointment Scheduling
- Active listening
- Problem Solving
Languages
English
Spanish
Timeline
Customer Service Representative
Everise
04.2025 - Current
Customer Service Representative
Publix Grocery Store
03.2025 - Current
Customer Service Representative
Bay Breeze Of Atlanta Inc
04.2015 - 03.2025
High School Diploma -
Elizabeth High School