Leydi Rivera
Brentwood
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
2026
2026
years of professional experience
Work History
Cashier
Bjs Wholesales Club
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Member Service Representative
Bjs Wholesales Club
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Cashier Team Lead
Party City
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Host
Restaurant
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Hospitality Worker
Briad
08.2025 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Education
Brentwood High School
Skills
- Customer service
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Drawer balancing
- Purchase assistance
- Sales transactions
- Checkout monitoring
- Transaction handling
- Customer satisfaction
- Patience and composure
Languages
Spanish
Native or Bilingual
Timeline
Hospitality Worker
Briad
08.2025 - Current
Cashier
Bjs Wholesales Club
Member Service Representative
Bjs Wholesales Club
Cashier Team Lead
Party City
Host
Restaurant
Brentwood High School