Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leyla Scott

Fredericksburg,TX

Summary

Dynamic and reliable professional with a proven track record at HEB Grocery Store, excelling in floral design and customer service. Skilled in creating unique bouquets and enhancing customer satisfaction through creative merchandising. Demonstrated ability to prioritize tasks and fulfill large orders, ensuring both quality and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Floral Designer

HEB Grocery Store
Fredericksburg, Texas
02.2022 - 11.2024
  • Created custom bouquets using a variety of fresh flowers and foliage.
  • Handled complaints from unsatisfied customers promptly and professionally.
  • Organized flower inventory to ensure availability for customer orders.
  • Developed promotional displays to attract new customers.
  • Created unique designs for special occasions such as weddings, birthdays, and funerals.
  • Communicated clearly and effectively with customers to determine the type of arrangement desired, occasion, date, time, and location for each arrangement needed.

Personal Shopper

HEB Grocery Store
Fredericksburg, Tx
02.2022 - 09.2024
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Collaborated with the department managers to ensure that appropriate inventory levels were maintained.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.

Restaurant Hostess

Hondos
Fredericksburg, TX
08.2021 - 12.2021
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • I stayed attentive to server availability and table turnover to seat guests quickly.
  • Provided menus and answered questions about menu items and specials.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
12-2020

Skills

  • Large order fulfillment
  • Highly reliable
  • Bouquets design
  • Floral shop assistance
  • Creative merchandising and display
  • Customer orders
  • Reservation coordination
  • Task prioritization
  • Greeting guests
  • Safe food handling
  • Customer service

Certification

  • Texas Alcoholic Beverage Commission Seller Training Certification exp.2/26.
  • Food Handler Essentials Course exp. 2/26

Timeline

Floral Designer

HEB Grocery Store
02.2022 - 11.2024

Personal Shopper

HEB Grocery Store
02.2022 - 09.2024

Restaurant Hostess

Hondos
08.2021 - 12.2021

High School Diploma -

Penn Foster Career School

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Leyla Scott