Leyna Garcia
Del Rio,TX
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Applebee's Neighborhood Grill & Bar. Excelled in customer service and effective multitasking, significantly improving experiences through exceptional service and empathy. Experienced in phone etiquette and interactive communication, adept at creating a welcoming atmosphere for guests. Quick to learn and understand concepts in stressful situations and works well with others.
Overview
1
1
year of professional experience
Work History
Hostess
Applebee's Neighborhood Grill & Bar
10.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
High School Diploma -
Early College High School
Del Rio, TX05.2034
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Interactive communication skills
Timeline
Hostess
Applebee's Neighborhood Grill & Bar
10.2023 - Current
High School Diploma -
Early College High School