Leysha Lee Vargas Carrasquillo
Auburndale,FL
Summary
At Bull And Bear, I excelled in delivering exceptional customer service and managing high-pressure situations with grace, enhancing dining experiences and ensuring efficient restaurant flow. My expertise in conflict resolution and strong multitasking significantly improved guest satisfaction and repeat visits, showcasing my ability to seamlessly coordinate tasks and handle reservations.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Bull And Bear
Orlando, FL
10.2021 - Current
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Reported problematic guests to management to foster safe and pleasant environment.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Certificate - Veterinary Assistant
Southern Technical College
Auburndale, FL07.2023
High School Diploma -
East Ridge High School
Clermont, FL05.2020
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Scheduling
- Coordinating tasks
- Phone Etiquette
- Performance Improvement
Languages
Spanish
Native or Bilingual
Veterinary Assistant Intern
• Assist with procedures, anesthesia, and medical rechecks.
• Become competent on testing and blood work evaluation.
• Perform laboratory and other diagnostic tests with supervision.
• Make sure instruments, equipment and supplies are maintained,
prepared for use and stocked.
• Communicated with patients and families of patients about care plans, procedures and follow-up home care.
Timeline
Restaurant Hostess
Bull And Bear
10.2021 - Current
Certificate - Veterinary Assistant
Southern Technical College
High School Diploma -
East Ridge High School