Leyvi Sosa
Tustin,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Leader
Salad And Go
Litchfield, AZ
04.2023 - 03.2024
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Delivery Driver
Domino's Pizza
Irvine, CA
06.2021 - 02.2023
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Navigated routes with relevant map programs and GPS systems.
Shift Manager
Del Taco
Costa Mesa, CA
11.2019 - 05.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
High School Diploma -
Richland High School
Orange, CA05-2024
Skills
- Safety processes and procedures
- POS System Operation
- Cash Handling
- Quality Inspections
- Assigning Work
- Shift checklists
- Inventory Counts
- Motivational Leadership
- Role Modeling
- Positive Attitude
- Sales and Upselling
Timeline
Shift Leader
Salad And Go
04.2023 - 03.2024
Delivery Driver
Domino's Pizza
06.2021 - 02.2023
Shift Manager
Del Taco
11.2019 - 05.2022
High School Diploma -
Richland High School