LAMONT H. ARNOLD JR.
5805 S Justine, Chicago,IL
Summary
Skilled craftsman with background in supervising coffee shop operations, ensuring customer satisfaction, and guiding barista teams. Known for leadership skills, ability to train staff effectively, and strong knowledge of coffee products and brewing techniques. Track record of improving store efficiency while maintaining optimal product quality and boosting team morale.
Overview
10
10
years of professional experience
Work History
Barista Manager
Mariano's
Chicago, IL
06.2024 - Current
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Researched competitive market data to identify opportunities for improvement in product offerings or services provided.
- Analyzed product trends to determine purchasing needs based on seasonality or customer preferences.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Maintained records of daily transactions and prepared reports for management review.
- Trained and supervised baristas to ensure adherence to company policies and procedures.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
Barista Trainer
Mariano's
Chicago, IL
04.2023 - Current
- Monitored staff performance to ensure adherence to company standards.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
Barista
Mariano's Fresh Market
Chicago, IL
07.2021 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Stocked shelves with ingredients needed to make coffee drinks.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Deli Clerk
Mariano's Fresh Market
Chicago, IL
09.2022 - 04.2023
- Prepared all food orders according to customer specifications.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Adhered to health and safety standards while preparing food.
- Inspected labels on deli products to verify accuracy of pricing.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Mailroom Clerk
Varied Companies
Chicago, IL
03.2015 - 11.2019
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Performed data entry activities into various databases related to the processing of mail items.
- Operated mail processing equipment and manually sorted mail.
Education
High School Diploma -
Lindblom Math And Science Academy
Chicago06-2013
Skills
- Inventory management
- Customer service
- Employee training
- Coffee preparation
- Sales promotion
- Market analysis
- Conflict resolution
- Team leadership
- Health compliance
- Quality control
- Shift scheduling
- Cleanliness and organization
- Hand-crafted drink recipes
- Safe food handling
Timeline
Barista Manager
Mariano's
06.2024 - Current
Barista Trainer
Mariano's
04.2023 - Current
Deli Clerk
Mariano's Fresh Market
09.2022 - 04.2023
Barista
Mariano's Fresh Market
07.2021 - Current
Mailroom Clerk
Varied Companies
03.2015 - 11.2019
High School Diploma -
Lindblom Math And Science Academy
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