LI Rivers
Summary
Results-driven Project Management professional with 4+ years in government operations. Skilled in managing end-to-end project lifecycles, streamlining workflows, mitigating risks, and enabling cross-functional collaboration. Achieved process improvements that boosted efficiency and reduced turnover by 22%
Overview
5
5
years of professional experience
1
1
Certification
Work History
Permit Specialist III
Arlington County Inspection Services Division-Dept. of Community Planning, Housing, & Development
08.2024 - Current
- Ensured public safety by reviewing permit applications for regulatory compliance.
- Resolved permitting issues through collaboration, serving as a regulatory subject matter expert.
- Guided applicants on permit requirements, regulatory changes, and documentation standards.
- Improved consistency and compliance by updating permitting procedures and documentation.
- Streamlined workflows, reducing approval times and enhancing operational efficiency through initiatives.
- Trained new staff on permitting processes, increasing department knowledge and capability.
Permit Specialist II
Arlington County Inspection Services Division-Dept. of Community Planning, Housing, & Development
08.2022 - 08.2024
- Ensured smooth project progression by reviewing permit applications for completeness.
- Prevented workflow bottlenecks through coordinated cross-departmental permit reviews.
- Reduced submission errors significantly by guiding applicants through regulatory requirements.
- Supported applicants and teams by providing technical assistance on permitting processes.
- Tracked daily permit progress and resolved issues for consistent application movement.
- Managed high-volume caseloads effectively, meeting strict departmental productivity deadlines.
Permit Processing Specialist I
Arlington County Inspection Services Division-Dept. of Community Planning, Housing, & Development
08.2021 - 08.2022
- Ensured accurate permit issuance by processing diverse permits and certificates.
- Developed knowledge of county codes to facilitate smooth project routing.
- Established accurate data entry and documentation screening for permit reviews.
- Reviewed applications within two business days to maintain project momentum.
- Addressed permit inquiries professionally, guiding public to appropriate resources.
Customer Service Specialist
Arlington County Inspection Services Division-Dept. of Community Planning, Housing, & Development
08.2020 - 08.2021
- Enhanced customer understanding of permitting through effective guidance and support.
- Scheduled inspections efficiently to ensure timely project completion and compliance.
- Assisted contractors and residents with inquiries, improving service satisfaction levels.
- Utilized county software for accurate data entry and streamlined service requests.
- Clarified permitting requirements, reducing confusion and minimizing project delays.
Education
Bachelor of Science - Organizational Leadership
ECPI University
Virginia Beach, VA05-2025
Skills
- Project Management
- Stakeholder Engagement
- Regulatory Compliance
- Process Improvement
- Workflow Management
- Data & Information Management
Accomplishments
- Awarded a Certificate of Appreciation by the Chief Building Official for streamlining departmental processes, which reduced turnover by 22% and supported long-term operational stability.
- Earned the International Code Council (ICC) Permit Technician certification within six months. Recognized by the Permit Administration Manager for successfully leading a complex fence and retaining wall project to completion.
- Achieved a promotion from a temporary position to a full-time employee without an interview, based solely on exceptional performance, dedication, and rapid mastery of systems.
Certification
- Permit Technician Certification-International Code Council (ICC)
- PMP Certification - Project Management Institute
- Certified ScrumMaster - Scrum Alliance
Timeline
Permit Specialist III
Arlington County Inspection Services Division-Dept. of Community Planning, Housing, & Development
08.2024 - Current
Permit Specialist II
Arlington County Inspection Services Division-Dept. of Community Planning, Housing, & Development
08.2022 - 08.2024
Permit Processing Specialist I
Arlington County Inspection Services Division-Dept. of Community Planning, Housing, & Development
08.2021 - 08.2022
Customer Service Specialist
Arlington County Inspection Services Division-Dept. of Community Planning, Housing, & Development
08.2020 - 08.2021
Bachelor of Science - Organizational Leadership
ECPI University