Lia LaRocca

• Managed all Business Office operations, including resident billing, accounts receivable, accounts payable and payroll support.
• Oversaw Medicare, Medicaid, Private Insurance and Managed Care billing to ensure timely and accurate reimbursement.
• Maintained compliance with Federal, State, and facility regulations regarding financial records and resident accounts.
• Collected outstanding balances and managed accounts receivable aging to improve cash flow.
• Coordinated admissions financial reviews, insurance verification and resident trust account set up.
• Assisted residents and families with billing inquiries, payment plans and insurance questions.
• Supervised and trained business office staff, ensuring efficient work flows and adherence to company policies.

*Managed Business Office operations at facility since 11/2022, adapting to new ownership by Marquis Health Services as of 6/5/2025*

• Followed up on outstanding accounts receivable to reduce aging and improve cash collections.
• Monitored claim status and resolved billing edits, denials and rejections to maximize reimbursement.
• Investigated and appealed denial claims.
• Submitted accurate and timely claims to Insurance companies and Managed care organizations.
• Reviewed patient accounts to ensure complete documentation and billing accuracy before claim submission.
• Posted insurance payments, contractual adjustments and patient payments while reconciling account balances.