Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lia McGrath

Gainesville

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Server

Stage 7 - Karaoke & Lounge
Gainesville
09.2025 - Current
  • Provided exceptional customer service in a lively karaoke and lounge environment.
  • Managed drink and food orders efficiently for a diverse clientele.
  • Handled cash transactions accurately during busy shifts.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Customer Service Associate

Wawa
Richmond
06.2019 - 07.2025
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Consulted with customers regarding their needs, and addressed their concerns.
  • Organized and prioritized tasks and activities, and worked within strict timeframes and deadlines.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash, and balanced the cash drawer daily.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.

Education

High School Diploma -

Sayreville War Memorial High School
Parlin, NJ
06.2020

Skills

  • Customer Service
  • Cross-Functional Team Collaboration
  • Negotiation
  • Product Knowledge

Timeline

Server

Stage 7 - Karaoke & Lounge
09.2025 - Current

Customer Service Associate

Wawa
06.2019 - 07.2025

High School Diploma -

Sayreville War Memorial High School
Lia McGrath