Lia Williams
Columbia
Summary
Healthcare professional prepared to excel in multiple roles, combining relevant experience with results-focused mindset. Proven ability to enhance operational efficiency through utilization of time management skills and effective problem-solving. Recognized for strong team collaboration and adaptability in dynamic environments. Key skills include ability to quickly grasp new concepts, communication, and multitasking.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Palmetto Endodontics
Columbia, SC
12.2025 - Current
- Managed patient scheduling, ensuring optimal use of resources and minimizing wait times.
- Facilitated effective communication between patients and dental team to enhance service delivery.
- Trained new staff on office procedures and software, fostering a collaborative team environment.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Balanced deposits and credit card payments each day.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Provided excellent customer service to patients and medical staff.
Patient Scheduler
Pacific Cataract and Laser Institute
Olympia, WA
10.2022 - 11.2025
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Created and managed patient surgery charts.
- Assisted in developing office policies related to scheduling procedures, contributing to overall operational improvement.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Stay-At-Home Parent
Self
Olympia, WA
07.2019 - 10.2022
Human Resources Manager
Home Depot
Columbia, SC
07.2012 - 07.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Created and maintained schedules for over 120 employees weekly for all departments.
- Scheduled and coordinated all community volunteer events.
- Managed hiring of all new associates using I-9 compliance, facilitating drug and background screenings, scheduling training, and assisting in selection of benefits.
- Provided excellent customer service in multiple departments on a daily basis.
Education
Associate of Arts - Business Communications
University of Phoenix
Tempe, AZ2012
High School Diploma - undefined
Airport High School
West Columbia, SC06-2008
Skills
- Strong organization
- Facility coordinating
- Data entry proficiency
- EHR systems expertise
- HIPAA compliance
- Schedule management
- Patient scheduling
- Teamwork and collaboration
- Multi-line telephone system control
- Customer service
- Multitasking
- Detail-oriented
Accomplishments
- Acknowledged as the front office lead when managers were absent to assist whenever/wherever needed within PCLI.
- Multiple district/company awards for outstanding customer service and first place specialty sales throughout career at The Home Depot.
- Provided coverage for employee scheduling and Human Resources for an additional store in the region when their Human Resource Supervisor position was vacant for 3 months.
Certification
CPR Certified - 2026
Timeline
Patient Service Representative
Palmetto Endodontics
12.2025 - Current
Patient Scheduler
Pacific Cataract and Laser Institute
10.2022 - 11.2025
Stay-At-Home Parent
Self
07.2019 - 10.2022
Human Resources Manager
Home Depot
07.2012 - 07.2019
High School Diploma - undefined
Airport High School
Associate of Arts - Business Communications
University of Phoenix