Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lia Wood

Southwest City,MO

Summary

Energetic professional with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with outstanding professional phone and email etiquette. Strengths include account management, billing, collections and monthly reporting.

Overview

6
6
years of professional experience

Work History

Treatment Coordinator

Bentonville Family Dentistry
01.2023 - Current
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Cross-trained existing employees to maximize team agility and performance.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Accomplished multiple tasks within established timeframes.

Administrative Assistant-Treatment Coordinator

Dr. Allison Fowler DDS
12.2018 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.

Education

Associate of Arts - General

Dallas College
Dallas, TX
12-2024

Paralegel Studies

University of Arkansas
Online
12-2024

Skills

  • Office administration
  • Bookkeeping
  • Patient care coordination
  • Dental insurance expertise
  • Secretarial duties
  • Administrative supervision
  • Billing statement processing
  • Critical thinking skills
  • Interdepartmental collaboration
  • Customer service

Timeline

Treatment Coordinator

Bentonville Family Dentistry
01.2023 - Current

Administrative Assistant-Treatment Coordinator

Dr. Allison Fowler DDS
12.2018 - 09.2023

Associate of Arts - General

Dallas College

Paralegel Studies

University of Arkansas

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Lia Wood