Lia Wood
Southwest City,MO
Summary
Experienced in managing patient access operations, with a strong focus on insurance verification and claims management. Combines exceptional communication and organizational skills to streamline processes, enhance patient experiences, and ensure timely treatment approvals.
Overview
8
8
years of professional experience
Work History
Patient Access Supervisor
Ozarks Community Health Center
06.2025 - Current
- Navigated diverse commercial and government payer portals for medical insurance verification, prior authorizations, and complex claim resolution, securing timely treatment approvals and minimizing patient financial liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established effective communication with staff, physicians and community organizations, enhancing collaboration for high quality patient care.
Treatment Coordinator/Office Administrative Assistant
Bentonville Family Dentistry
12.2024 - 06.2025
- Coordinated office logistics through efficient appointment scheduling, file management, and payment collection.
- Developed comprehensive understanding of dental benefits and how to optimize dental benefits and streamline administration.
- Oversaw office bookkeeping, ensuring accurate processing of insurance billing and patient payments.
- Took care of all insurance needs from verifications, pre-authorizations submissions and denials.
Dental Office Assistant/Treatment Coordinator
Allison Fowler DDS
12.2018 - 09.2023
- Managed patient billing processes to secure timely, accurate payments and maintain financial integrity.
- Verified insurances, explained benefits, submitted claims and pre-authorizations, and resolved disputed claims to ensure seamless patient transactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
Education
Associate of Arts - General
Dallas College
Dallas05-2023
Skills
- Insurance company verification and billing
- Claims resolution
- Payment processing
- Patient intake management
- Staff development and Team collaboration
- Problem resolution
- Multitasking
- Customer service
Timeline
Patient Access Supervisor
Ozarks Community Health Center
06.2025 - Current
Treatment Coordinator/Office Administrative Assistant
Bentonville Family Dentistry
12.2024 - 06.2025
Dental Office Assistant/Treatment Coordinator
Allison Fowler DDS
12.2018 - 09.2023
Associate of Arts - General
Dallas College