Liaha Hepinger
Coraopolis,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Server
Rival Sports abad and Grille
Bridgeville, Pennsylvania
06.2024 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
Axe Throwing Coach
Lumberjaxes
Cranberry, Pennsylvania
02.2024 - 06.2024
- Assisted with setting up of the arena prior to start of each session which included placing targets, lining up mats.
- Conducted regular training sessions with new employees regarding safety protocols and customer service standards.
- Ensured that all safety rules were being followed at all times by both staff members and participants alike.
- Demonstrated proper form for throwing an axe and provided constructive feedback to help improve accuracy.
- Advised customers on different packages available based on their needs.
- Maintained a clean and organized facility, including sanitizing all equipment after each use.
Server
Los Mayas Llc
Harmony, Pennsylvania
01.2023 - 01.2024
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Upheld high standards of sanitation in accordance with health department regulations.
To-Go Specialist
Applebee's
Cranberry, Pennsylvania
08.2022 - 12.2022
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Complied with local liquor laws by checking identification when serving alcoholic beverages.
- Operated cash register, collected payment from customers and provided change when necessary.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Inspected dining areas prior to opening to ensure furniture was arranged properly and cleanliness standards were met.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
Hostess, To-Go Specialist
Los Mayas Llc
Harmony, Pennsylvania
06.2021 - 08.2022
- Demonstrated strong interpersonal skills when interacting with customers.
- Checked identification of customers prior to serving alcoholic beverages.
- Communicated clearly with kitchen staff regarding customer orders.
- Verified reservations and wait times with customers.
- Monitored customer satisfaction levels throughout their meal experience.
- Greeted guests warmly upon arrival, seating them promptly.
- Greeted guests upon arrival and escorted them to their tables.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
Cashier
Fox’s pizza
Zelienople, PA
03.2021 - 05.2021
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Crew Member
Wendys Fast Food
Coraopolis, Pennsylvania
03.2020 - 05.2020
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Restocked kitchen supplies including food products and utensils.
- Educated customers on menu items, product ingredients and nutritional values.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Checked expiration dates on all products before serving them to customers.
Education
Associate of Science - Business Administration
Butler County Community College
Butler, PA12-2024
High School Diploma -
Seneca Valley High School
Harmony, PA06-2023
Skills
- Order Management
- Table Setting
- Safe Food Handling
- Food inspection
- Guest Engagement
- Supply Restocking
- Food Running
- Table Bussing
- Liquor, wine, and food service
- Menu knowledge
- High-volume dining
- Dining customer service
- Special dietary requirements
- Performance Improvement
- Positive and professional
- Quality Control
- Point of Sale (POS) system operations
- Guest Relations Management
- Cash Handling
- Effective customer upselling
- Suggestive Selling
- Regulatory Compliance
- Relationship Management
- Order Accuracy
- Guest Seating
- Check payment processing
- Price memorization
- Exceptional customer service
- Strong Work Ethic
Timeline
Server
Rival Sports abad and Grille
06.2024 - Current
Axe Throwing Coach
Lumberjaxes
02.2024 - 06.2024
Server
Los Mayas Llc
01.2023 - 01.2024
To-Go Specialist
Applebee's
08.2022 - 12.2022
Hostess, To-Go Specialist
Los Mayas Llc
06.2021 - 08.2022
Cashier
Fox’s pizza
03.2021 - 05.2021
Crew Member
Wendys Fast Food
03.2020 - 05.2020
Associate of Science - Business Administration
Butler County Community College
High School Diploma -
Seneca Valley High School