Liam Alkhatib
Wesley Chapel,FL
Summary
Results-oriented Area Manager specializing in sales development and customer service excellence. Demonstrated expertise in elevating performance metrics and optimizing operations to achieve maximum efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Area Manager
Amazon
Seffner, Florida
01.2024 - Current
- Facilitated regular meetings with third-party delivery companies to provide business coaching and improve performance metrics.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maximized sales by effectively lowering customer concessions (refunds) at DTP7.
- Streamlined daily operations of fulfillment center, optimizing workflow efficiency.
- Trained associates in operational procedures and safety standards.
- Coordinated scheduling and staffing to align with production demands.
- Implemented process improvements, boosting productivity and minimizing errors.
- Conducted performance reviews, delivering constructive feedback to team members.
Customer Service Member Specialist
Sams Club Distribution
wesley chapel, FL
04.2019 - 10.2022
- Promoted additional services or products available at the store.
- Assisted customers with credit card applications and account inquiries.
- Resolved customer issues regarding billing and transactions promptly.
- Trained new representatives on company policies and sales techniques thoroughly.
- Developed and implemented sales strategies to increase credit card applications.
- Assisted members with product inquiries and service requests.
- Handled customer complaints with professionalism and empathy.
Education
Bachelor Of Science (BS) - Computer Science
Wilmington University
New Castle, DE05-2023
Bachelors Of Science - Physics
University of South Florida
Tampa, FL05-2022
Bachelors Of Science - Mathematics
University of South Florida
Tampa, FL03-2022
Skills
- Sales development and customer service
- Process improvement strategies
- Performance metrics analysis
- Customer escalation management
- Staff training and coaching
- Effective communication skills
- Conflict resolution techniques
Timeline
Area Manager
Amazon
01.2024 - Current
Customer Service Member Specialist
Sams Club Distribution
04.2019 - 10.2022
Bachelor Of Science (BS) - Computer Science
Wilmington University
Bachelors Of Science - Physics
University of South Florida
Bachelors Of Science - Mathematics
University of South Florida