Liam Avis
Summary
Highly reliable and adaptable professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support with a focus on achieving patient satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Swedish Medical Group
01.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Veterinary Assistant
Banfield Pet Hospital
05.2022 - 01.2024
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Hospital Attendant
BluePearl Specialty + Emergency
04.2021 - 02.2022
- Maintained cleanliness of hospital rooms, promoting a hygienic environment for patients and staff members.
- Managed inventory of medical supplies, ensuring availability when needed for patient care.
Kennel Technician
Pilchuck Veterinary Hospital
08.2020 - 02.2021
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Fan Captain
Dairy Queen
06.2018 - 01.2020
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
Education
High School Diploma -
Marysville Getchell High School
Marysville, WA06-2020
Skills
- Patient registration
- Scheduling appointments
- HIPAA compliance
- Insurance verification
- Electronic health records
- Customer service
- Interpersonal communication
- Inventory management
- Conflict resolution
- Time management
- Problem solving
- Team collaboration
Timeline
Patient Service Specialist
Swedish Medical Group
01.2024 - Current
Veterinary Assistant
Banfield Pet Hospital
05.2022 - 01.2024
Hospital Attendant
BluePearl Specialty + Emergency
04.2021 - 02.2022
Kennel Technician
Pilchuck Veterinary Hospital
08.2020 - 02.2021
Fan Captain
Dairy Queen
06.2018 - 01.2020
High School Diploma -
Marysville Getchell High School
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