Liam Coleman
Suretybonds.com
Ashland,MO
1
Certification
6
years of professional experience
Dynamic professional with experience in account management and customer service. Skilled in communication and decision-making, contributing to enhanced client loyalty and successful resolution of escalated issues. Ready to drive positive outcomes in business growth and client relations.
Work History
Account Manager
1 Year 1 Month- Managed client accounts to ensure satisfaction and retention
- Coordinated communication between clients and underwriters
- Resolved client inquiries promptly to maintain strong relationships
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated applications for risk assessment and underwriting decisions.
- Analyzed financial information to determine applicant eligibility and coverage options.
Customer Service Representative
9 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems, minimizing errors in billing.
- Trained new staff on customer service protocols, contributing to team performance and cohesion.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Labor & Supervision
2 Years 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Operated heavy machinery and tools for various construction tasks.
- Collaborated with team members to ensure project deadlines were met.
- Assisted in the installation of structures and fixtures according to specifications.
- Monitored inventory levels of materials and reported shortages promptly.
- Trained new workers on equipment use, safety practices, and job duties.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Financial Associate
2 Years 2 Months- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Trained new tellers on operational procedures and customer service standards to enhance team performance.
- Monitored account activity for potential fraud, ensuring security measures were upheld at all times.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Education
High School Diploma
Skills
Research
Data collection
Attention to detail
Decision-making
Excellent people skills
Verbal/written communication
Product sales
Certification
- Licensed Insurance Producer in all 50 states.
Timeline
Account Manager
Suretybonds.com
07.2025 - CurrentRead More
Customer Service Representative
Club Car Wash
10.2024 - 07.2025Read More
Labor & Supervision
Grove Construction
08.2022 - 09.2024Read More
Financial Associate
Central Bank
06.2020 - 08.2022Read More
Southern Boone High School
High School Diploma
Read More