Summary
Overview
Work History
Education
Skills
Timeline
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LIAM GUERIN

Wilmington,NC

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. I have demonstrated multitasking, interpersonal communication, and conflict-resolution abilities. Commended for multitasking and providing excellent service to customers on a daily basis. Communicative individual who is committed to going above and beyond to provide for the company or customers. Dedicated to providing outstanding service and fostering brand loyalty. I have always worked very well with coworkers and getting along with staff and customers. Dedicated to learning, growing, and succeeding. Always ready to help team members by taking on additional tasks. Efficiently maintain all service standards and follow safe service regulations. During peak hours, I have the ability to maintain a positive attitude and a great sense of humor. I always have and will work every shift with a positive attitude.

Overview

6
6
years of professional experience

Work History

Server

Fusion Bowl
08.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server

Epic Chophouse
11.2018 - 11.2022
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
  • Kept a high level of cleanliness and sanitation
  • Increased sales by upselling to customers
  • Cleaned and coordinated the cleaning of indoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
  • Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens
  • Provided excellent service by creating a warm and welcoming environment
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions
  • Created customer and employee loyalty by implementing effective operational strategies
  • Bussed, cleaned, and set tables to ensure quick turnover and increase the number of covers.

Server

Pisces Restaurant
01.2019 - 07.2019
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Education

High School -

Lake Norman High School
Mooresville, NC
01.2018

Skills

  • Customer service
  • Communication skills
  • Performance improvement
  • Stocking and replenishing
  • Bill computation
  • Order accuracy
  • Team standards
  • Ability to listen and implement
  • Very willing to learn
  • Can lift and carry heavy weight
  • Always kind and respectful
  • Great with coworkers and staff
  • Hard worker
  • Try to have fun in work environment
  • Always trying to improve
  • Clean and Professional
  • Efficient
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement

Timeline

Server

Fusion Bowl
08.2023 - 08.2024

Server

Pisces Restaurant
01.2019 - 07.2019

Server

Epic Chophouse
11.2018 - 11.2022

High School -

Lake Norman High School

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LIAM GUERIN