Liam-James Vaughn
Groton,CT
Summary
Business professional prepared for high-impact roles in account management. Brings valuable experience in enhancing client satisfaction and long-term partnerships. Known for strong team collaboration and adaptability, with skills in strategic planning and negotiation.
Overview
11
11
years of professional experience
Work History
Sr. Business Account Manager
Verizon Wireless
Providence, RI
11.2024 - Current
- Spearheaded identification, qualification, and closure of high-value B2B opportunities within SMB and mid-market sectors.
- Integrated technology solutions cloud security, ISP, and mobility to C-suite decision makers, driving the development of tailored multi-product strategies.
- Managed strategic account relationships, enhancing client satisfaction and retention.
Business Account Manager
T-Mobile for Business
Providence, RI
01.2024 - 11.2024
- Led sales cycles for small-to-mid-sized business accounts (1–299 employees) across the Rhode Island market.
- Formulated and executed prospecting strategies utilizing cold-calling, networking, and digital lead generation techniques.
- Negotiated and closed multi-line and data contracts, exceeding quota attainment 250%+ average per quarter.
SMB Account Manager
Verizon Wireless
Lubbock, TX
10.2022 - 01.2024
- Consistently ranked in the top 5% of SMB Account Managers regionally for performance metrics and client satisfaction.
- Mentored and partnered with retail sales representatives to integrate SMB solutions into retail channels, raising store productivity by over 100%.
- Managed an active portfolio of 200+ business clients, balancing new acquisition and existing account servicing.
Retail Store Manager
T-Mobile/Sprint
Various Locations, RI
07.2015 - 10.2022
- Achieved multi-time pinnacle award recognition for ranking in top 2% nationwide in sales excellence.
- Strategically expanded in-store B2B clientele and fostering long-term partnerships with local business leaders.
- Integrated business sales into retail operations, enhancing in-store B2B revenue growth.
- Spearheaded training and development initiatives for over 40 retail and business sales representatives to enhance cross-functional alignment with enterprise account teams.
Skills
- Salesforce CRM
- Microsoft 365 Suite
- Dialpad
- Tableau CRM
- Cloud / IoT Solutions
- VoIP & ISP Platforms
ACTIVITIES & HONORS
Multi-time Pinnacle Award Winner (Top 2% Nationally, Sprint), President’s Cabinet, Verizon Wireless 2023, Top 5% YTD, Verizon Wireless 2025, Mentorship Program Volunteer for New Account Managers.
Timeline
Sr. Business Account Manager
Verizon Wireless
11.2024 - Current
Business Account Manager
T-Mobile for Business
01.2024 - 11.2024
SMB Account Manager
Verizon Wireless
10.2022 - 01.2024
Retail Store Manager
T-Mobile/Sprint
07.2015 - 10.2022