Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Liam Thompson

Milton,VT

Summary

Driven Pharmacy Technician with a proven track record of success in building relationships with patients and team members. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills.

Overview

2
years of professional experience

Work History

CVS Pharmacy Essex

Pharmacy Technician
08.2022 - Current

Job overview

  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Operated cash register to record transactions accurately and efficiently.

CVS Corporate Vermont

Field Colleague Trainer
04.2023 - 06.2023

Job overview

  • Coordinated training schedules across Vermont and New Hampshire with managers to optimize training initiatives and work-flow management
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions in the pharmacy
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

CVS Pharmacy Essex

Shift Supervisor
03.2022 - 08.2022

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.

Walgreens Essex

Customer Service Associate
04.2021 - 03.2022

Job overview

  • Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used a POS system to handle cash, check, and card payments

Education

Essex High School
Essex, Vermont

High School Diploma
07.2022

Community College of Vermont
Winooski, VT

Associate of Science from Health Sciences
2025

Skills

  • Payment Processing
  • Pharmacy Records Management
  • Quality Assurance and Control
  • Organization and Prioritization
  • Staff Leadership
  • Team Collaboration
  • Patient Confidentiality

Timeline

Field Colleague Trainer

CVS Corporate Vermont
04.2023 - 06.2023

Pharmacy Technician

CVS Pharmacy Essex
08.2022 - Current

Shift Supervisor

CVS Pharmacy Essex
03.2022 - 08.2022

Customer Service Associate

Walgreens Essex
04.2021 - 03.2022

Essex High School

High School Diploma

Community College of Vermont

Associate of Science from Health Sciences

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Liam Thompson