Summary
Overview
Work History
Education
Skills
Accomplishments
Hiking & Fishing
Languages
Timeline
Lian Uk

Lian Uk

Indianapolis,IN

Summary

Accomplished Insurance Agent with a proven history of elevating customer service and policy management at American Family Insurance. Adept at optimizing cargo handling processes at Estes Express, enhancing shipment efficiency. Brings expertise in customer service and sales, underpinned by a commitment to professionalism and ethical standards, ensuring high client satisfaction and operational excellence. Demonstrates strong analytical, communication, and teamwork abilities, with a quick adaptability to new environments. Known for a positive attitude, dedication to continuous learning, and effective management of multiple priorities. Reliable and organized, with a willingness to assume additional responsibilities to achieve team objectives. Excellent time management and customer service skills, coupled with a deep understanding of the insurance industry. Skilled in fostering relationships with clients, brokers, and stakeholders while providing outstanding service. Highly detail-oriented and capable of identifying potential risks and formulating effective solutions.

Overview

3
3
years of professional experience

Work History

Insurance Agent

American Family Insurance
07.2022 - 09.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Cargo Handler

Estes Express
03.2020 - 07.2022
  • Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
  • Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
  • Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
  • Enhanced cargo handling efficiency by implementing streamlined processes and procedures.

Education

Associate of Arts - Christian Ministry

College of Biblical Studies Indianapolis , Indianapolis, IN
05.2022
  • Dean's List [1st Semester and 2020
  • Professional Development: Christian Ministry
  • Extracurricular Activities: Student Council


High School Diploma -

Southport High School , Indianapolis, IN
05.2013
  • Relevant Coursework: Technical Skills

Skills

  • Customer Service
  • Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with a team of 7 people in developing research on Chin Students High School grads.

Hiking & Fishing

When I have free time I would like to go hiking and fishing and spend quality with friends. 

Languages

English
Professional Working
Hakha, Chin
Native or Bilingual

Timeline

Insurance Agent - American Family Insurance
07.2022 - 09.2022
Cargo Handler - Estes Express
03.2020 - 07.2022
College of Biblical Studies Indianapolis - Associate of Arts, Christian Ministry
Southport High School - High School Diploma,

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Lian Uk