Liana Neff
Atlanta,USA
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
14
14
years of professional experience
Work History
HOSTESS
Ray's on the River
Sandy Springs, GA
02.2025 - 06.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
HOSTESS
Modena
Kennesaw, GA
08.2023 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
PROFESSIONAL SALES ASSOCIATE
Saks Off Fifth
Woodstock, GA
01.2019 - 05.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
OFFICE ASSISTANT
Gadsden City High School
Gadsden, AL
01.2017 - 05.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
DAYCARE ASSISTANT
Coosa Christian School
Gadsden, AL
08.2011 - 05.2014
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
Education
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Coosa Christian School
Gadsden, ALHigh School Diploma - undefined
Gadsden City High School
Gadsden, AL01.2017
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Special requests handling
- Guest relations
- Seating arrangements
- Reservation management
Timeline
HOSTESS
Ray's on the River
02.2025 - 06.2025
HOSTESS
Modena
08.2023 - 12.2023
PROFESSIONAL SALES ASSOCIATE
Saks Off Fifth
01.2019 - 05.2019
OFFICE ASSISTANT
Gadsden City High School
01.2017 - 05.2018
DAYCARE ASSISTANT
Coosa Christian School
08.2011 - 05.2014
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Coosa Christian School
High School Diploma - undefined
Gadsden City High School