Liana Pulido
El Paso
Summary
Dedicated and detail-oriented Texas Works Advisor II with experience in determining eligibility for public assistance programs including Medicaid and SNAP. Skilled in case management, policy compliance, and customer service with a strong ability to analyze complex information and deliver timely accurate results. Adept at maintaining accurate records and advocating for clients to ensure equitable access to resources through respectable and empathetic communication. Provides mentorship to fellow recently promoted TWA II's. Created detailed OneNote job aids that were then shared with other trainee's and TWA I's. Demonstrated strong dependability with minimal unplanned absences, ensuring consistent productivity. Assisted with multiple Special projects and additional tasks.
Overview
5
5
years of professional experience
Work History
Texas Works Advisor II
Texas Health and Human Service Commission
12.2023 - Current
- Interview applicants by phone to gather required information.
- Analyze income, household composition, and other factors to determine benefit eligibility.
- Process applications, renewals, and changes in circumstances in a timely manner.
- Apply state and federal policies and guidelines to ensure proper administration of benefits.
- Communicate with clients regarding their application status, rights, and responsibilities.
- Assist clients in navagating the application process and understanding eligibility requirements.
- Participate in team meetings to share updates and best practices.
CNA
Visiting Angels Living Assistance Services
06.2021 - 12.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Store Manager
Papaya Clothing
06.2022 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Dollar General
02.2020 - 09.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Associate of Science - Pre-Nursing
Eastern New Mexico University
Portales, NMBachelor of Science - Health And Wellness
Brookline College
PhoenixSkills
- Effective communication skills
- Documentation and paperwork
- Verbal communication
- Microsoft office
- Documentation and reporting
- Proficiency in TIERS
- Interviewing
Timeline
Texas Works Advisor II
Texas Health and Human Service Commission
12.2023 - Current
Store Manager
Papaya Clothing
06.2022 - 05.2023
CNA
Visiting Angels Living Assistance Services
06.2021 - 12.2023
Assistant Store Manager
Dollar General
02.2020 - 09.2021
Associate of Science - Pre-Nursing
Eastern New Mexico University
Bachelor of Science - Health And Wellness
Brookline College
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