Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
As a Advisor I would process applications for clients that applied for Foodstamps, Medicaid and Tanf. I would have to verify eligibilty based on household, citizenship, resources, income and deductions. I would do face to face interviews as well as we would do over the phone interviews as we became more of a call center type office so the majority of our clients were interviewed by phone.
Would help supervisor with monthly reports.
Would participate in trainings as our policy would change from time to time so I had to know the policy in order to process cases.
I worked with the Texas Health and Human Services for 28 yrs, I retired in March of 2021.
I received numerous awards when I worked here as far as certificates for processing cases with zero errors.