Rebecca Valtierra
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
28
28
years of professional experience
Work History
Texas Works Advisor II
Texas Health and Human Services
08.1993 - 03.2021
As a Advisor I would process applications for clients that applied for Foodstamps, Medicaid and Tanf. I would have to verify eligibilty based on household, citizenship, resources, income and deductions. I would do face to face interviews as well as we would do over the phone interviews as we became more of a call center type office so the majority of our clients were interviewed by phone.
Would help supervisor with monthly reports.
Would participate in trainings as our policy would change from time to time so I had to know the policy in order to process cases.
Education
No Degree - Administrative
International Business College
El Paso, TX08-1988
High School Diploma -
Irvin High School
El Paso, TX05-1987
Skills
- Effective communication skills
- Documentation and paperwork
- Verbal communication
- Microsoft office
- Interviewing
- Appointment scheduling
- Data entry
- Documentation and reporting
- Record keeping
- Telephone etiquette
- Medicaid
- Eligibility procedures
- Recordkeeping and data input
- Public assistance programs
- Customer service
- Teamwork
- Excellent communication
- Organizational skills
Accomplishments
I worked with the Texas Health and Human Services for 28 yrs, I retired in March of 2021.
I received numerous awards when I worked here as far as certificates for processing cases with zero errors.
Languages
English
Spanish
Native or Bilingual
Timeline
Texas Works Advisor II
Texas Health and Human Services
08.1993 - 03.2021
No Degree - Administrative
International Business College
High School Diploma -
Irvin High School
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